• Usb Device Manager
• Find My Usb Device
• Active Development Usb Devices Driver Updater

The USB-A and USB-B connection types are what most users are accustomed to. However, these days, there are more things you can achieve with the new USB-C type of connection. With this option, users can charge their computer. What’s more, they can also connect their PC to other USB-C type devices, including media players, smartphones, docking stations, and display adapters, among others.

However, we are aware that a good percentage of users are having troubles with their USB-C connection. In most cases, the problems are caused by problems with the hardware or software. Don’t worry because you can easily fix USB-C issues in a Windows 10 computer. After all. You will get notifications which you can use to determine how to resolve the problem.

What is a USB-C connector?

Updating your device drivers. It is possible that the device drivers in your computer are corrupted, damaged, or outdated. You can update them to give your unit a fresh set of drivers. There are two ways you can do this—going to the manufacturer’s website or automating the update process, using Auslogics Driver Updater. If you are new to USB driver development, use the OSR USB FX2 learning kit to study USB samples included with the WDK. It contains the USB FX2 device and all the required hardware specifications to implement a client driver.

Developed by the USB Implementers Forum, the USB-C connection type is a tool for transmitting both power and data. It is worth noting that this was designed, certified, and released as an industry-standard connector by the members of the organization. Over 700 companies are part of the USB Implementers Forum, including Apple, Microsoft, Dell, HP, Intel, and Samsung. This is also the reason why many computer manufacturers readily accepted USB-C technology.

Is it similar to a micro USB connector?

At first glance, the USB-C connector looks a lot like a micro USB connector. However, the former has a distinct oval shape. Moreover, it is a little bit thicker to accommodate its best feature—like MagSafe and Lightning, the USB-C connector does not have an up or down orientation. You simply have to line the connector correctly, and you wouldn’t have to worry about flipping it to plug it in properly. Another key thing to remember is that the cables have the same connectors on both ends. This means that you would not have a hard time figuring out which end goes where.

Comparing USB-C and USB 3.1

The USB-C connection type’s default protocol is USB 3.1. Theoretically, at 10Gbps, USB 3.1 is twice as fast as USB 3.0. However, the ports for USB 3.1 can still be found in their original, larger shape. Such ports are referred to as ‘USB 3.1 Type-A. Generally, it has become more common to see USB 3.1 ports with USB-C connectors.

How to fix USB-C issues in a Windows 10 computer

Some of the notifications you might encounter when the USB-C connection is not working include the following:

• You might be able to fix your USB device
• Slow USB charger connection
• Display connection might be limited
• PC isn’t charging
• The USB device might not work
• These two devices can’t communicate
• The USB device might not be working properly
• Use a different USB port
• The USB or Thunderbolt device functionality might be limited

Every notification has its solution. Whether you need to fix USB-C compatibility or update your drivers, there’s always something you can do to resolve the issue.

What to do when you see the ‘You might be able to fix your USB device’ error notification

If you see this notification while trying to use a USB-C connection type, there must be something wrong with the device or the drivers on your computer. You can run the troubleshooter for hardware and devices, or you can update your drivers to resolve the problem.

Developed by Auslogics

Auslogics is a certified Microsoft® Silver Application Developer. Microsoft confirms Auslogics' high expertise in developing quality software that meets the growing demands of PC users.

Running the Hardware and Devices troubleshooter

1. On your keyboard, press Windows Key+S.
2. Type “control panel” (no quotes), then hit Enter.
3. Once Control Panel is up, go to the top-right corner of the window and click the View By option.
4. Select Large Icons from the options.
5. Click Troubleshooting.
6. Go to the left-pane menu, then click View All.
7. Select Hardware and Devices.
8. Click Next, then follow the on-screen instructions.

The tool will start to identify issues with your hardware and devices, attempting to repair them.

Using Windows Update to fix the device drivers

1. Right-click the Windows icon on your taskbar.
2. Select Settings from the list.
3. Click Updates & Security.
4. Go to the left-pane menu and select Windows Update.
5. Go to the right pane, then click Check for Updates.
6. Install all the available updates.

Updating your device drivers

It is possible that the device drivers in your computer are corrupted, damaged, or outdated. You can update them to give your unit a fresh set of drivers. There are two ways you can do this—going to the manufacturer’s website or automating the update process, using Auslogics Driver Updater.

It is worth noting that manually updating your drivers can be time-consuming and risky. As we’ve mentioned, you have to search for the compatible drivers on the manufacturer’s website. If you download and install the wrong drivers, you might cause more problems to your computer.

Resolve PC Issues with Driver Updater

Unstable PC performance is often caused by outdated or corrupt drivers. Auslogics Driver Updater diagnoses driver issues and lets you update old drivers all at once or one at a time to get your PC running smoother

DOWNLOAD NOW
On the other hand, when you automate the process with the help of Auslogics Driver Updater, you are avoiding possible PC damage. The best part is, the tool will take care of all problematic drivers—not just the one which caused the USB-C connection type problem. So, you will notice a significant improvement in your PC’s performance and speed.

Finding the error codes for device issues

It is important to know the error code to address problems with your device appropriately. To acquire the error code, simply follow the steps below:

1. Right-click the Windows icon on your taskbar.
2. Select Device Manager from the list.
3. Right-click the problematic device, then select Properties.
4. Go to the Device Status dialog box to see the error code.

Usb Device Manager

How to fix slow USB charger connected

When the ‘slow USB charger connected’ notification shows up, there are various possible reasons behind it. Here are some of them:

• You’re using a charger that is not compatible with your device or computer.
• Your charger’s power is insufficient for your device or computer. It is worth noting that devices with USB-C connectors have larger power limits. So, charging should be faster with greater levels of power, as long as the device supports USB power delivery.
• You have not properly connected the charger to the port on your device or computer.
• The cable’s power capacity is not sufficient for the charger itself, the device, or the computer.
• Your USB port is dusty or dirty, preventing proper insertion of the charger.
• You’ve connected the charger to your device or computer through an external dock or hub.

You can fix this problem by using the charger and cable that came with your device. These peripherals are designed according to industry standards. So, they have the right power capacity to speed up charging. On the other hand, you can also check if your charger is properly connected to the USB-C port on your device or computer. If the port is dusty or dirty, you can use compressed air to clean it.

Note: Systems with available USB-C connectors have higher power limits, and they can support up to 5V, 3A, or 15W.

Resolving the ‘Display connection might be limited’ error notification

There are many reasons why you see this error notification. It is possible that the dongle has new features that the cable, device, or PC do not support. You should also check if you’ve connected the dongle to the correct port or through an external dock or hub. On the other hand, it is possible that the other devices with the USB-C connection are interfering with the dongle.

Find My Usb Device

You should know that a USB-C connector has Alternate Modes which you can use for non-USB connectors. These modes are HDMI, DisplayPort, and MHL. So, you can resolve the ‘Display connection might be limited’ error notification by checking if your PC, cable, and external display support the aforementioned alternate modes. You can also try to check if the dongle or device is directly connected to your computer. If it is yet the problem persists, try using a different cable.

Getting rid of the ‘PC isn’t charging’ error notification

This error notification is possibly caused by the following:

• You’ve used an incompatible charger.
• You’ve used a charger with lower power limits, preventing it from properly charging your device or computer.
• You’ve incorrectly connected the charger to the port on your PC.
• The cable’s power capacity cannot accommodate the charger.
• The USB ports are dusty or dirty, preventing proper insertion of the charger.
• You’ve connected the charger through an external hub or dock.

You can fix USB-C compatibility issues by using the charger and cable that came with your device’s or computer’s packaging. You can also use compressed air to clean the ports, enabling you to insert the dongle correctly.

Resolving ‘The USB device might not work’ error

This error notification shows up when the Windows version on your PC does not support the driver for the device you’re trying to connect to the USB-C port. So, the solution to this is to install all the latest updates for your operating system. You can do this by following the instructions below:

1. Click the Search icon on your taskbar.
2. Type “settings” (no quotes), then hit Enter.
3. Select Update & Security.
4. Click Check for Updates.
5. Install the available updates.

How to fix ‘These two devices can’t communicate’ error

You will see this error notification will show up when you are having trouble connecting two devices via USB-C. It is possible that one or both of the devices do not support the USB-C connection type. The workaround here is ensuring that you are connecting two Windows computers.

Resolving the error ‘USB device might not be working properly’

If your computer does not support the device you’re trying to connect via USB-C, you will see this error message. It is also possible that the power on your laptop is limited because you’re sourcing it from your battery. In this case, you can try using a different computer, or you can try plugging your device into an external power source.

What to do when you get a ‘Use a different USB port’ prompt

When you get this error notification, it is likely that the USB port does not support Thunderbolt, DisplayPort, or MHL. If this is the case, then you can try using a different port on your PC. It is also possible that the functionality of the USB device had become limited when you connected it to a particular port. You can try plugging it to a different port on your computer to resolve the problem.

Resolving the error ‘USB or Thunderbolt device functionality might be limited’

The reasons behind this error notification are similar to what caused the limited display connection issues. So, you can resolve this by making sure that your PC and cable support the same USB-C features as the device you’re trying to connect. You also have to make sure that the dongle is directly connected to your computer.

Which connection type do you prefer?

Let us know in the comments below!

• Active USB-COM Port Driver

Active USB-COM Port Driver

Model：Scanners, CUs, BHT series

File Name	Date of Update
Active USB-COM Port Driver Ver.2.2.0.0 R2 (4,159KB)	01/25/2021

Read me:Features of the Active USB-COM Port Driver

Supporting OS

Active Development Usb Devices Driver Updater

Supporting OS is as following Microsoft Windows® OS.

• •Microsoft Windows® 7 (32bit version / 64bit version)
• •Microsoft Windows® 8.1 (32bit version / 64bit version)
• •Microsoft Windows® 10 (32bit version / 64bit version)(Only the following Version number)
• •Version 1803 (April 2018 Update, Enterprise or Education edition only)
• •Version 1809 (October 2018 Update, Enterprise or Education edition only)
• •Version 1903 (May 2019 Update)
• •Version 1909 (November 2019 Update)
• •Version 2004 (May 2020 Update)
• •Microsoft Windows® 10 IoT Enterprise 2016 LTSB(64bit version)
• •Microsoft Windows® 10 IoT Enterprise 2019 LTSC(64bit version)

Note of using with Windows® 10 IoT Enterprise

　Windows® 10 IoT Enterprise is a Windows® 10 embedded OS.We tested it with our environment, but it does not guarantee your any operational environment.
Please test in enough to be no trouble with your operational environment, and use it.

Note of using with Windows® 10

　Windows standard driver will be loaded if you inserted the USB device in the USB port of the PC with Windows® 10 which
does not install Active USB-COM Port Driver. The USB device does not support the operation with the Windows standard
driver.
Please use it after installing Active USB-COM Port Driver by all means.

Version	Updated contents	Updated on
2.2.0.0 R2	(1)The installer is changed. [TIP] •The device driver files in this version are the same files in 2.2.0.0.	Jan 25, 2021
2.2.0.0	(1)The following Windows OS is supported. •Windows 10 Version 2004 (May 2020 Update) (32 bit version/ 64 bit version) (2)COM communication from UWP applications is supported. (Note: Not supporting the execution of setup and ancillary tools in the S mode in Windows 10.) (3)The detection of USB device connection/disconnection status using DSR signals from applications is supported.	Dec 01, 2020
2.1.0.6	(1)The following Windows OS is supported. •Windows 10 Version 1909(November 2019 Update) (32 bit version/ 64 bit version)	Apr 03, 2020
2.1.0.5	(1)The following Windows OS is supported. •Windows 10 Version 1903(May 2019 Update) (32 bit version/ 64 bit version) (2)the installer, uninstaller, and log collection tool are improved.	Oct 25, 2019
2.1.0.4	(1)The installer and uninstaller are improved. (2)The uninstaller and the log collection tool to use in case of installation failure are provided. [Tips] •The each device driver file in the new version is the same version as it in the current version. If you have already installed 2.1.0.4 on your PC, you do not need to update. •From this version, the Supporting OS of Windows 10 IoT Enterprise are as follows. [Before] 2015 LTSB 64bit 2016 LTSB 64bit [After] 2016 LTSB 64bit 2019 LTSC 64bit	Jul 30, 2019
2.1.0.4	(1)The following Windows OS is supported. •Windows 10 Version 1809(October 2018 Update) (32 bit version/ 64 bit version) (2)The installer and uninstaller are changed. (3)The support tools for the driver are provided.	May 27, 2019
2.1.0.3	(1)The following Windows OSes have been supported. •Windows 10 Version 1803 (April 2018 Update) (32 bit version/ 64 bit version) (2)Processing when PC power was turned off was improved. [Tip] You can install or uninstall the driver with our USB product inserted. Please be sure to read the notes on use in the included installation guide.	Aug 21, 2018
2.1.0.1	(1)The following Windows® OSes have been supported. •Windows® 10 Version 1703 (Creators Update) (32 bit version/ 64 bit version) •Windows® 10 Version 1709 (Fall Creators Update) (32 bit version/ 64 bit version) •Windows® 10 IoT Enterprise 2016 LTSB (64 bit version)	Jan 10, 2018
2.1.0.0	(1)This driver has been adapted for use on Windows® 10 IoT Enterprise 2015 LTSB (64bit version).	Mar 30, 2017
2.0.1.8	(1)Windows 10 (32-bit/64-bit version) is supported.	Apr 19,2016
2.0.1.5	(1)The disconnection and connection processing of the USB device has been improved.	May 28,2015
2.0.1.3	(1)The disconnection and connection processing of the USB device has been improved. (2)The start processing of the PC that the USB device is connected has been improved. (3)The driver installation processing in the USB device connection has been improved.	Jan 09,2015
2.0.1.0	(1)Windows 8.1 (32-bit/64-bit version) is supported. (2)Improvements have been made through processes when the COM port is open. (3)The process of transferring data to the USB device has been improved.	Feb 17,2014
2.0.0.23	(1) Improved to support the function that can automatically resume COM communication. Note: Users are strongly recommended to use the upgraded version 2.0.0.23.	Aug 23,2013
2.0.0.22	(1)There was a case in the current version that data communication was not started even though the BHT was reconnected if the USB device was determined to be removed from the USB port in the process of data transmission. This is improved and fixed in the new version. (2)There was a case in the current version, though it was very rare, that the USB host controller on the PC did not respond to the request command from the driver, which as a result caused a BSoD. This is improved and fixed in the new version.	Jul 11,2013
2.0.0.20	(1)Windows 8 (32-bit/64-bit version) is supported. (2)The phenomenon in which the application on the PC side was changed to a “No response” state on rare occasions is improved.	Apr 08,2013
2.0.0.18	(1)Improved the process of removing the USB device from the PC. (2)Improved the process of opening the COM port.	Dec 05,2012
2.0.0.16	In configuration that the Active USB-COM Port Driver is used between the BA series and the QR-kbif, when the QR-kbif was activated with the “-d” option and tries to connect the scanner, the processing of the Active USB-COM Port Driver has been improved.	Apr 09,2012
2.0.0.13	(1) The phenomenon, in which the communication application on the PC side became unresponsive during data transfer on rare occasions, is improved in the new version.	Nov 04,2011
2.0.0.12	(1)Supported for Windows7 64bit version. (2)Improved the data reception processing from the USB device. (3)Improved the processing when the USB device is connected.	Sep 01,2010
2.0.0.10	(1)Supported for Windows 7（32bit version) (2)Improved reconnection process in case of losing the connection with USB device.	Jan 20,2010
2.0.0.7	(1)Improved the process of executing opening /closing COM port in application software in disconnecting USB device.	Jan 19,2009
2.0.0.6	(1)Support Windows Vista (32bit). (2)Added the displaying information of the 'safty remove hardware' icon on the task-tray.	Aug 31,2007
2.0.0.4	(1)Released for CU-221/CU-421 to use MS ActiveSync with MS infrared driver.	Aug 25,2006

Note about version up of Windows

　If you want to upgrade your Windows PC that installed the Active USB-COM Port Driver to the new version of Windows,
please implement the following　steps.

• •STEP1:Before you upgrade the Windows PC, please uninstall the Active USB-COM Port Driver.
• •STEP2:Please upgrade the version of Windows.
• •STEP3:Please install the Active USB-COM Port Driver.

How to install Active USB-COM Port Driver

　1. Uninstall the old version's driver

Please uninstall the old version's Active USB-COM Port Driver by the use of the Windows Control Panel “Programs and
Functions” as the Administrator.

　2. Extract the installation file

Please extract the downloaded file 'ActiveUSBCOM_xxxx_E.ZIP'. (xxxx is its version.)

　3. Install the Active USB-COM Port Driver

Please install the installer program as the Administrator, referring to the installation manual.

Features of the Active USB-COM Port Driver

　1.Features:

• The USB device can be removed from the PC USB Port while the application opens the Serial Port with which the USB
• device is connected.
• (It will be kept opening when the USB device is plugged into the USB Port again.)
• The Virtual Serial Port is always existed on PC even if USB device is removed from the PC USB Port, so that the Serial Port
• can be opened anytime.
• On the task tray or the Device Manager, the COM port is confirmed which port the USB device is connected with.

2.Supported Devices:

Please confirm supported models from our product pages.

　3.Notice:

• •Before installation of this driver, please read the precaution statement written in the user's guide included in the downloaded file.

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